DIGITAL BANKING EXPERIENCE UPGRADE FAQs

 

Why is Sewickley Savings Bank upgrading its digital banking platform?

We’re committed to delivering an exceptional banking experience.  Our online platform will offer a more modern interface, enhanced security, and powerful tools to help you manage your money more efficiently anytime, anywhere.

 

When will the upgrade happen?

The new digital experience will launch on Thursday September 10, 2026. CheckFree BillPay will be unavailable Tuesday September 8th and will return on the 10th Online and mobile banking access may be temporarily unavailable during the early morning hours as we complete the transition.

 

Will I need to download a new mobile app?

No. The mobile app and online banking portal will update automatically on September 10th.  Simply ensure your app is updated to the latest version for the best experience.

 

Will my scheduled transfers and bill payments carry over?

Yes. Scheduled transfers and existing bill payees will transfer automatically.  However, we recommend reviewing your transfers and payees after logging in to ensure accuracy.

 

Will my transaction history be available in the new system?

Yes, you’ll be able to view a full transaction history from the old system once you log in to online banking.

 

What is two-factor authentication and why is it used?

Two-factor authentication is a security measure that adds an extra layer of protection to your digital banking account.  You will receive a one-time passcode via text or phone call to verify your identity during your first log-in or when logging in from an unknown device.

 

 

 

Will face ID or fingerprint recognition still work?

You’ll need to know your user ID and password to log in manually the first time after the upgrade.  After that, you can re-enable Face ID or Fingerprint recognition login in your app settings.

 

Is the new system secure?

Absolutely. The new online platform uses advanced encryption and multi-factor authentication to keep your financial information safe and secure.

 

What additional features will be available in the new online platform?

Some exciting features include:

  • Improved account management tools, for example you will now be able to:
    • Change passwords via mobile banking
    • View statements via mobile banking
    • Enroll in eStatements via mobile banking
    • Request an address change via mobile banking
  • Real-time alerts and customizable notifications
  • Enhanced money movement options
  • Streamlined bill pay and mobile deposit
  • A simplified, user-friendly dashboard

 

Will there be a fee for online banking?

No, online banking is free to register and use.

 

What should I do if I need help logging in?

We’re here for you. If you need assistance:

  • Call us at 412-741-5000
  • Visit a nearby Sewickley Savings Bank location